Q&A

• Our Qualifications

  Where does ECSimple come from?

  ECSimple, a subsidiary of 0NL Group, was founded in Shenzhen in 2006, focusing on electronic components. It has expanded with offices in Hong Kong, Xiamen, and South Korea, and holds certifications for the 1S0901:2015 international quality standard and IS014001:2015 environmental management standard.

  The main products of ECSimple?

  We're ECSimple, specializing in electronic components, mainly passive ones like optoelectronic devices, resistors, capacitors, inductors, crystals, and diodes. We meticulously select our products to ensure they offer distinct advantages. This guarantees accurate information for your queries, improving the quality of your searches.

  What are the advantages of ECSimple?

  ECSimple offers numerous advantages: We maintain a vast inventory of over 2,000,000 products, focusing on core items and fostering partnerships with 800+ manufacturers for competitive pricing. Our dedicated quality inspection team collaborates with third parties to ensure product excellence. With storage spanning 50,000 square meters, we provide reliable supply and top-notch service.

  What are the characteristics of ECSimple?

  ECSimple stands out with: A dedicated procurement team focused on global markets, particularly mainland China, partnering with top distributors and accessing inventory data from over 100,000 end customers. We efficiently handle obscure materials through our mainland China presence and participation in the IC Manufacturing Industry Alliance, ensuring competitive pricing. Additionally, we offer customer-centric services such as proxy payment in RMB and parcel forwarding for international clients..

  How does ECsimple protect your information and privacy?

  We prioritize safeguarding your information security and privacy right from the start. Before completing any transactions, we refrain from collecting any of your information. All you need is an email address to access comprehensive details, including product prices, specifications, shipping costs, and other information..

  Why does ECSimple offer technical support?

  Yes, ECSimple isn't just another online store. With years of experience serving manufacturers in mainland China, we understand that long-term business success means helping clients overcome challenges. That's why we prioritize technical support, boasting a dedicated department of over ten engineers and strong partnerships with most manufacturers.

  How does ECsimpel confirm that the transaction has been completed?

  step:1.Confirm the goods and prices stated in the Proforma Invoice (PI).2.Proceed with the bank transfer according to the instructions provided in the PI.3.Upon completion, send us the bank receipt (including the PI order number)..

  What are the payment methods of ECsimple?

  Please note our 100% prepayment requirement. We accept PayPal, Credit Card/Debit Card, and Bank Transfer. Customers are responsible for bank charges. Deduct bank charges from your payment card, not the remittance amount..

  Customer service representative? Contact sale@ecsimple.com

  Contact sale@ecsimple.com.

• The purchasing process

  HOW TO SEARCH

  We offer three search methods: 1. Use the search box to input the model and jump directly to the product page. 2. Search by supplier, starting from the "Manufacturer" tab, where you can select a supplier and view all the products they offer. 3. Search by product type, starting from the "Products" tab, where you can choose from various product categories provided by ECsimple on the product page.

  How can I obtain the prices of products?

  You can quickly inquire about our products through the "Quick Query" section on the product page, and we'll reply with the best price within 24 hours. Alternatively, you can use the "Request a Quote" tab (or email us at sale@ecsimple.com) to send us the model you need or provide product specifications, and we'll also respond with the best price within 24 hours..

  There are numerous models. How can prices be obtained in bulk?

  ECsimple offers one-stop procurement services. You can either directly send your BOM list to our sales team at sale@ecsimple.com, or upload it on the "Request for Quote" tab. We guarantee a response within 24 hours with the most competitive prices..

  What are the lead times and minimum order quantities?

  At ECSimple, we prioritize customer satisfaction with our services. All orders are shipped via UPS, FedEx, or DHL from Monday to Friday, accompanied by manufacturer warranties. Additionally, we strive to accommodate our customers by offering a minimum order quantity of one for most of our products (excluding certain special packaging).

  Who is responsible for paying value-added tax and other taxes?

  According to customs regulations in the destination country, you may be liable for freight taxes, value-added taxes, port handling fees, and other customs charges, calculated as a percentage of the goods' dutiable value. Taxes and fees are not included in the prices of online orders. Global carriers will directly collect any applicable taxes and fees on your international shipments.

  What currency is used for transactions and what are the logistics options?

  Unless stated otherwise, our quotes are in US dollars and exclude shipping and other fees. Customers can select from top freight companies like DHL Express Worldwide Service, FedEx International Priority, UPS Worldwide Express Saver, and Registered Mail. For large shipments, we offer ocean freight. Contact sales@ecsimple.com for shipping details as costs vary by destination..

  How do I confirm my order?

  Once you confirm the required models, brands, quantities, and other details along with the costs, ECsimple's sales team will provide you with a detailed contract outlining all information and expenses. We ensure transparency and clarity in the transaction process..

  What is the complete process for transactions?

  We prioritize safeguarding your information security. On our website, you only need an email address to access all information and costs. The process is as follows: Confirm price, model, and quantity -> Provide delivery and billing address -> Choose delivery method -> Select payment option -> Complete order..

  Customer service representative? Contact sale@ecsimple.com.

  Contact sale@ecsimple.com.

• After-sales guarantee

  How can I access order information?

  After the transaction is finalized, expect a detailed sales invoice from us, summarizing all information and charges, including shipping details and tracking number. You can also track your order on our website（Order Tracking）, although updates may be delayed by 1-2 days. For urgent inquiries, contact our sales team at sales@ecsimple.com..

  When will I receive the package?

  Under normal circumstances, express delivery typically takes 3-5 days, while registered mail may require 25-60 days. This timeframe is primarily determined by the shipping carrier and local policies..

  How do I modify my order?

  For most bookings made on ECsimple, they are considered final. If your product hasn't shipped yet, you can reach out to our customer service representative (sales@ecsimple.com) to modify order details such as delivery destination, split shipping, change of delivery time, or request combined shipping for multiple orders.

  How can I cancel my order?

  If your order hasn't shipped or been prepared for shipping, contact our sales team at sales@ecsimple.com for cancellation. If feasible, we'll email you confirming the cancellation and provide a full refund if payment has been made. Once shipped or prepared for shipping, cancellation isn't possible.

  What is ECsimple's warranty period?

  All purchases from ECsimple come with a 30-day ECsimple warranty against any manufacturing defects. We do not accept return requests for reasons other than quality issues, and the warranty does not apply to any products defective due to improper assembly, failure to follow instructions, product modification, negligence, or misuse by the customer..

  How does ECsimple handle returns?

  For reasons other than quality issues, ECsimple does not accept return requests. Please inspect all shipped parcels in your order, and if there are any issues with products that have been shipped, promptly contact customer service at serve@ecsimple.com to file a complaint.

  Refunds from ECsimple?

  Upon receiving the returned item, typically on the same business day, we promptly process the refund and send you a confirmation email along with the bank receipt.

  How can I inquire about my past purchase records?

  On the ECSimple homepage or in the footer information section, you'll find an "Order Tracking" tab. Simply enter the email address used during purchase to access your past purchase records and track shipping information. Additionally, this feature offers a one-click operation to delete all information. (Note: This action cannot be undone and will permanently delete all data.).

  Customer service representative? Contact sale@ecsimple.com

  Contact sale@ecsimple.com.

• Technical support

  How can I obtain product specifications?

  Usually, product specifications are detailed in the product manuals for mass-produced items. On ECsimple's product pages, you can often download the corresponding manual. If not, reach out to sales@ecsimple.com, and we'll assist you in obtaining the manual from our manufacturer partners. (Note: Customized models may require authorization.).

  Only product images?

  Yes, we can handle that. With over 20 years of experience, we are well-versed in the naming conventions and corresponding silk-screen codes of most brands. This allows us to easily identify the corresponding model. Additionally, we maintain contacts with the majority of manufacturers and can reach out to them for clarification if needed. Feel free to reach out to us..

  How do I compare parameters of multiple products?

  You can compare product parameters on the ECSimple website by following these steps: Click on 'Products' -> Choose the desired 'Categories' -> Navigate to the relevant product list -> Check the product models you want to compare -> Click on 'Compare', and the system will generate a comparison list for you.

  What is Cross Reference?

  The Cross Reference tab provides customers with a functionality to find product replacements. You can input a model number or select parameters, and our technical engineers will provide you with the information you need (pin to pin, fully compatible products) within 24 hours. At the same time, we will provide comprehensive details on the production status and prices of alternative materials, enabling you to fully understand..

  Product discontinued or difficult to find?

  ECsimple maintains long-term partnerships with over 800 manufacturers. Typically, we reach out to the original manufacturer based on the provided model or specifications to attempt reproduction. If they cannot produce, as members of the "IC Manufacturing Alliance," we leverage China's extensive network of IC manufacturers to request pin-to-pin compatible product production from similar manufacturers..

  Customize your exclusive product?

  Yes, ECSimple has deep partnerships with many brands, offering customized models tailored exclusively for you. This approach effectively prevents plagiarism and counterfeiting. （Customized products typically involve collecting information about the final application of the product, which may require detailed company name and contact information. This information is solely retained by the manufacturer.）.

  How can we significantly reduce the cost of goods?

  Yes，only with technical support can we achieve maximum cost reduction. ECSimple offers a dedicated "Overall Design Scheme for Materials." Please send your PCB material list to our technical engineering team at serve@ecsimple.com. With this scheme, we can ensure a reduction in overall goods cost by over 20%, while maintaining complete PIN to PIN compatibility.

  Product technical problem process?

  Contact our technical support team at serve@ecsimple.com to report product application issues like overheating, lack of response, or intermittent performance. Include product parameters and PCB board schematics for analysis. Conduct basic experiments accordingly. If inconclusive, send defective products to ECsimple for specialized instrument testing..

  Customer service representative? Contact sale@ecsimple.com

  Contact sale@ecsimple.com.

• other

  How can we significantly reduce production costs without altering the PCB?

  ECsimple's "Material Integrated Design Solution" cuts production costs by over 20%, mitigates supply chain disruptions and obsolescence risks, reduces management expenses and inventory costs. It also assists engineers in decision-making by identifying functional shape cross-references, avoiding redesigns, and offering diverse procurement options..

  What does Electronic components include?

  Electronic components include resistors, capacitors, inductors, transistors, diodes, and integrated circuits. These components play crucial roles in electronic devices, serving functions such as controlling current, storing charge, and amplifying signals.

  How to Obtain Product Certification Certificates?

  Under the "Resources" section on the ECSimple website, there's an option labeled "Certifications." Clicking on this will lead you to a collection of certification documents from major global brands, including VDE, UL, SGS, AEQ, and more. Should you find any certificates missing, please feel free to contact our customer service at sale@ecsimple.com.

  How can I obtain the product manual for a specific product type from the manufacturer?

  In the "Resources" section of the ECSimple website, there is an option labeled "Download Center." Clicking on this option will grant access to product guides from major global brands, including TI, ST, NXP, Intel, Infineon, Panasonic, Toshiba, and more. If any brand is missing, please contact our customer service at sale@ecsimple.com..

  What are the major brands of LED lamp beads?

  Here are the leading brands in the field of LED chip manufacturing: Cree, Nichia, Osram, Philips, Seoul Semiconductor, Samsung, Lumileds, LITEON, QILSTE, Everlight, and Kingbright..

  What are the main parameters of LED lamp beads?

  The main parameters of LED chips include luminous flux, luminous efficacy, color temperature, color rendering index, viewing angle, forward voltage, maximum forward current, and thermal resistance. These parameters are key indicators for evaluating the performance and suitability of LED chips..

  How does ECsimple ensure the quality of goods?

  ECsimple ensures the quality of goods through a rigorous process. Firstly, we guarantee the legitimacy of our supply channels, with 90% of our goods sourced directly from the original manufacturers, ensuring full traceability. Additionally, our dedicated quality inspection department conducts specialized inspections on each batch of goods to ensure they reach our customers without any issues..

  Is there any price advantage?

  Certainly, while ensuring that the goods are authentic, we strive to offer a price advantage of 10% compared to market rates. This advantage not only stems from our superior distribution channels but also reflects our commitment to valuing each customer inquiry and fostering long-term cooperation.

  Customer service representative? Contact sale@ecsimple.com

  Contact sale@ecsimple.com.